About the Role:Reporting to the Cloud Architect, this role will be responsible for all communication systems in the business as well as Infrastructure and Cloud Services. You will be the final escalation point for all issues and problems for the service desk and the Feros Care technical infrastructure. You will work within an ITIL framework and have a strong focus on continuous improvement.Your key responsibilities will include:Design and Implement Communication, Infrastructure and Cloud solutions to meet business requirements in accordance with the Change Management ProcessIdentify and manage problems ensuring continuous improvement in accordance with the Problem Management ProcessEnsure the availability and security of Feros data and systems in accordance with the Incident Management ProcessAbout You:Degree in computer science or Microsoft MCSE/MSCA/VMware/Citrix certificationsITIL Change/Incident/Problem Management (Certificate or referenced experience)A minimum of 5+ years direct IT network experience in the configuration and maintenance of enterprise grade networksProven project management skillsEnterprise Voice solutions including: PureCloud, Elastix / Asterisk and Skype for BusinessOffice 365 platform and featuresMicrosoft AzureXenapp Citrix 7.15VMware 5.5 (High Availability Clustering a must)Intermediate to expert with PowerShell scripting and knowledgeData Centre Technologies such as Dell EqualLogic storage / iSCSI switching and VEEAM Backup and ReplicationWindows 2008 R2 - 2016 / Active Directory /Group PolicyAzure Active Directory and ADFSSOE Management Windows 8.1/Windows 10Exchange 2010/2016 / Exchange OnlineMicrosoft SQL 2014 updwards to 2017 including clusteringNetworking Layer 2/3, IPv4, Dell switches, Sonicwall Firewall (or similar CISCO, HP) / QoSAruba Wireless networkingServer hardware management and administrationVendor relationship managementFor more information about this role and to view the position description, please visit the careers section on our Feros Care website by clicking on the following link: https://www.feroscare.com.au/current-vacancies-new/About Feros CareFeros Care is a multi-award winning not-for-profit organisation offering a range of aged, disability and community care services. What we care most about is helping people live bolder lives. Better connected. More active. More fulfilling.We don’t just want our clients to live. We want them to dream. To get their feet wet and their hands dirty. To laugh, have friends, be happy.We call it growing bold and for over 30 years, we are making it real, both for older Australians and those living with disability.We place a strong importance on our culture and strive to create an environment where staff are able to do their best life’s work. We love diversity within our teams, it brings richness in ideas, perspectives. It makes us a better organisation and allows us to achieve more than we could have imagined.Position Description
70000
AUD
Australia - QLD
Gold Coast
Coolangatta
4225