About the RoleAs a Customer Relationship Officer you will quickly build relationships with new customers to educate, guide, influence and provide a deep understanding of the value Feros Care can provide to meet their individual needs through the various Feros Care services available.The Customer Relationship Officer is a concierge to prospective customers, simplifying complex processes and maintaining a schedule of contact for the (many) months that it may take to acquire them as a client of Feros Care services. A Customer Relationship Officer is a critical driver of growth within Feros Care.As part of the Feros Central Contact Centre Team, you will actively contribute to the customer experience and Feros Care brand through delivery of outbound campaigns and other lead generation activities aimed at acquisition and engagement with future clients. You will also support the inbound sales team.Critical functions performed in the role include:Use a variety of superior communication and customer acquisition skills to deliver optimum results for both the client and Feros Care whilst delivering a genuinely respectful client experienceProactively deploying outbound campaigns which engages and nurtures prospective clientsMeet operational requirements as measured through business intelligence reporting and KPIs in relation to quantitative, qualitative and behavioural measures to ensure performance is of a consistently high standardProvide assistance to other teams as required to ensure the operational requirements and business needs of Feros Care are metThis is a full time, fixed term 12 month contract and will require availability on weekends and evenings. About YouYou will be someone who is performance driven, is calm and steady in times of peak traffic, is a fluent communicator who is able to capture critical information quickly, has strong computer skills and excels at customer service. You thrive on helping other and is motivated by making a real difference to the lives of other.Required Skills, Qualifications and ExperienceExperience in a professional sales role and/or outbound salesDemonstrated record of achieving challenging KPIs; and of being managed for success in a high-performance environmentStrong influencing and negotiation skills with a professional approach, and an ability to overcome resistanceWell-developed communication skills (written, verbal and listening) with highly developed telephone techniques in order to liaise effectively with clientsTime management and organisational skills to effectively plan and prioritise work tasksDemonstrated ability to maintain accuracy whilst working in a busy environment and managing competing demandsHigh level proficiency in windows based applications, general management information systems and customer relationship management systemsStrong numeracy ability and high attention to detail is mandatoryIndustry experience would be highly regardedFor more information about this role and to view the position description, please visit the careers section on our Feros Care website. About Feros CareFeros Care is a multi-award winning not-for-profit organisation offering a range of aged, disability and community care services. What we care most about is helping people live bolder lives. Better connected. More active. More fulfilling.We don’t just want our clients to live. We want them to dream. To get their feet wet and their hands dirty. To laugh, have friends, be happy.We call it growing bold and for over 30 years, we are making it real, both for older Australians and those living with disability.We place a strong importance on our culture and strive to create an environment where staff are able to do their best life’s work. We love diversity within our teams, it brings richness in ideas, perspectives. It makes us a better organisation and allows us to achieve more than we could have imagined.We encourage people with disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this job.When successful, you will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia.Position Description
25
AUD
Australia - QLD
Gold Coast
Coolangatta
4225