We are on the hunt for our next Customer Service superstar to join our Customer Experience team. We are looking for someone who thrives in a dynamic contact centre environment, who enjoys helping clients over the phone. We need an efficient problem solver who has exceptional customer service and communication skills to provide a friendly, empathetic and positive experience to our clients.Key Tasks of the role include:Handling high volume of inbound callsBooking services and actioning variations to pre-existing servicesAdministratively assisting field managersUpdating client informationMeeting critical deadlines and KPIs associated within a busy contact centre environment About youYou will be someone that is calm and steady in times of peak trafficPrevious experience working within a contact or call centreStrong communication skills (written, verbal and listening) with highly developed telephone techniquesYou will have a high level of computer literacy (word processing, spreadsheets and databases)Flexibility is imperative in this position as you will work across 7 days ranging from 6am to 10pm. This is a full time, 12 month fixed term contract. For more information about this role please see the attached position description.About Feros CareFeros Care is a multi-award winning not-for-profit organisation offering a range of aged, disability and community care services. What we care most about is helping people live bolder lives. Better connected. More active. More fulfilling.We don’t just want our clients to live. We want them to dream. To get their feet wet and their hands dirty. To laugh, have friends, be happy.We call it growing bold and for over 30 years, we are making it real, both for older Australians and those living with disability.We place a strong importance on our culture and strive to create an environment where staff are able to do their best life’s work. We love diversity within our teams, it brings richness in ideas, perspectives. It makes us a better organisation and allows us to achieve more than we could have imagined.We encourage people with disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this job.When successful, you will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia.Position Description
25
AUD
Australia - QLD
Gold Coast
Coolangatta
4225