This is an exciting position for someone looking to use their fantastic customer service skills in a rewarding role within the LAC team, which will see you contributing towards making a real difference in a person’s life.About the Role:The primary focus of the role is to support with the day to day coordination of the Local Area Coordination service, assist with a range of administrative and coordination tasks and handling incoming calls from participants, families and the general community.Explain the National Disability Insurance Scheme (NDIS) to people with disability, their family and the broader communityEnsure all records, information, contacts and activities are recorded in the NDIS IT system dailyBooking and managing appointment schedules for our Local Area Co-ordinators. Assisting with unplanned changes to existing rosters, forward planning for future services and preparing schedules that reduce staff travel time between appointments ensuring efficiencies are considered at all times.Handling a high volume of callsEngage with mainstream and community services to promote the intrinsic value of people with disability in contributing to the development of social and economic activityAssist in gathering information and mapping available community resources and non-funded supportsAbout You:The successful candidate will have a "can do" approach with high energy. They will also be patient, caring and passionate about supporting people to live their best life. Being a positive respectful communicator with the ability to build a strong rapport quickly will also stand you in good stead for this role.Previous experience working within a high volume inbound/outbound call environment e.g. call/contact centreExperience in scheduling in a high volume service delivery environment i.e. rosteringExcellent problem solving skillsWell-developed communication skills (written, verbal and listening) with highly developed telephone techniques in order to liaise effectively with clientsDemonstrated high level computer literacy (Outlook, Word, Excel)Demonstrated time management and organisational skills to effectively plan and prioritise work tasksDemonstrated ability to maintain accuracy whilst working in a busy environment and managing competing demandsKnowledge of the NDIS program with be advantageous, but not essential as full training will be provided This is a fixed term, full time contract until December 2018.Please submit your application via the ‘Careers @ Feros’ page which can be located on FerosOne.Closing Date: Friday 19 January 2018CSL LAC PD
20
AUD
Australia - QLD
Gold Coast
Coolangatta
4225