Feros Care is proud to partner with the NDIS to offer Local Area Coordination services in Mackay, Townsville, ACT, Northern Adelaide and Barossa. We are looking for customer service superstars to help us with our vision to support people with a disability to live their best life by exercising choice and control. The Customer Service Liaison (CSL) role will see you working within our Local Area Coordination (LAC) teams and contribute towards making a real difference in the lives of people living with a disability. The primary focus of the role is to assist with a range of administrative and coordination tasks. In addition to this, you will monitor incoming calls from participants, families and the general community, utilising your exceptional customer service skills. Key responsibilities of this role include: Explaining the National Disability Insurance Scheme (NDIS) to people with disability, their family and the broader community Ensuring all records, information, contacts and activities are recorded in the NDIS IT systems Booking and managing appointment schedules for our Local Area Coordinators Assisting with unplanned changes to existing rosters, forward planning for future services and preparing schedules that reduce staff travel time between appointments Handling a high volume of phone calls Engaging with mainstream and community services to promote the value of people with disability in contributing to the development of social and economic activity Assisting in gathering information and mapping available community resources and non-funded supports Our ideal candidate: Committed and passionate about enabling people to live their best lives Confident in communication and engagement – you build rapport with ease Love working in a tight-knit team but also know when it’s time to knuckle in and get the job done Sharing your infinite wisdom with your teammates sparks joy and excitement A confident and everyday user of technology Ready to smash stereotypes around disability The boxes you will tick: Previous experience working within a high volume inbound/outbound call centre environment Experience in scheduling or rostering within a high volume service delivery environment Excellent problem-solving skills Well-developed communication skills (written, verbal and listening) with highly developed telephone techniques in order to liaise effectively with clients High-level computer literacy and strong experience using Outlook Demonstrated time management and organisational skills to effectively plan and prioritise work tasks Ability to maintain accuracy whilst working in a busy environment and managing competing demands Previous experience in the disability or home support services is desirable but not essential Knowledge of the NDIS program would be advantageous, but not essential as full training will be provided Work Perks (the goodies!): Be part of an organisation who’s shaking up the aged care and disability industries Smash your New Year’s resolutions with a free gym membership Keeping health and wellbeing at the top of mind, take advantage of our Employee Assistance Program Salary packaging You’ll be backed by a training and development team committed to your continuous face to face and online learning Truly fun, flexible and supportive work environment – we walk the talk A chance to be recognised and rewarded Plus, meaningful experiences where you know you are making a positive impact in the local community every day Variety is the spice of life - everyone is welcome and everyone matters at Feros Care. We are proud to be an inclusive organisation, embracing all people, regardless of ethnicity, culture, gender, identity, sexual orientation or disability. Feros Care acknowledges the traditional owners of this land, the Aboriginal & Torres Strait Islander People of this Country. We also pay respects to Elders past and present, who strive to build a better and more sustainable future for future generations. Position Description
25
AUD
Australia - QLD
Gold Coast
Tweed Heads
2485