Feros Care is proud to partner with the National Disability Insurance Scheme (NDIS) to offer Local Area Coordination services.We are looking for customer service superstars to help us with our vision to support people with a disability to live their best life by exercising choice and control. This position would suit anyone with drive and passion that wants to be part of a bold, inclusive and accessible workplace. About us We want our team to be made up of people from all walks of life. Feros Care would not be where we are today without the unique make up of Game Changers, Dream Makers and Vibrant Creators that help us to thrive every day. We actively seek to include, welcome and value the unique contributions of all people. We harness a culture that embraces individual differences in all its glory and values cultural intelligence. Feros Care is committed to achieving a diverse workforce and encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds and people with disability. The roleThe Customer Service Liaison role is responsible for a range of administrative and coordination tasks. In this role, your primary focus will be inbound calls, as the first point of contact for participants, families, and the general community. You will need to use your customer service and problem-solving skills to provide guidance around the NDIS and other supports within our service regions. This position is a full time, fixed term contract to June 2021 (with the possibility of extension), based at our Tweed Heads South Office.Key responsibilities include:Handling a high volume of inbound phone calls Explaining the NDIS to people with disability, their family and the broader community Ensuring all records, information, contacts and activities are recorded in the NDIS IT systems Assisting in gathering information and mapping available community resources and non-funded supports Ability to assist with out-bound calls as required Our ideal candidate:Can think on their toes and problem solve effectively as every call we take is different Has a strong attention to detail, nothing passes them by Brings a positive attitude with them everywhere they go Builds rapport with ease Is a confident and everyday user of technology Is ready to smash stereotypes around disability The boxes you will tick: Previous experience working within a high volume inbound/outbound call centre environmentExcellent problem-solving skills Well-developed communication skills (written, verbal and listening) with highly developed telephone techniques in order to liaise effectively with clients High-level computer literacy and strong experience using Outlook Demonstrated time management and organisational skills to effectively plan and prioritise work tasksAbility to maintain accuracy whilst working in a busy environment and managing competing demands Previous experience in the disability or home support services is desirable but not essential Knowledge of the NDIS program would be advantageous, but not essential as full training will be provided Work perks (the goodies!): Salary packaging (up to $15,899 per annum) Free access to health and fitness clubs Access to our Employee Assistance ProgramOngoing training and development (face-to-face and online learning)Plus, meaningful experiences through empowering people with disability, their families and carers, and the wider communityFeros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work.If successful, you will be required to undertake a national police history check in accordance with legislation and have the right to work in Australia. Position Description _ Customer Service Liaison - Local Area Coordination
50000
AUD
Australia - QLD
Gold Coast
Tweed Heads South
2486