Are you the best at talking to people on the phone? Are your organisational skills legendary? Want to work in an industry where you can continue your administration career but also have a sense of accomplishment? YES? Read on! What will I be doing as a Customer Service Liaison - LARS? As part of our rostering team, you will play a critical role in ensuring staff are allocated efficiently and effectively in various regions throughout Australia. Each day you will be assisting with unplanned changes to existing rosters, forward planning for future services and preparing schedules that reduce staff travel time between appointments. You will be responsible for building and maintaining client and stakeholder relationships (inbound and outbound). You will act as a central point of contact for remote staff, providing support and assistance in relation to service bookings. All communications are recorded in our central client management system and you will be accessing multiple programs to capture key information which provides essential reporting for our business. This is a full-time position on a 6-month fixed-term contract with a seven-day rotating roster between the hours of 6am and 10pm. Availability and flexibility is required as there may be weekend work. Need to be/have: You are the type of person who remains stress-free in busy times. You can capture critical information quickly and accurately. You are a customer service whizz and contribute to a positive and FUN-filled team environment who know how to work hard but also have a laugh. What to bring: Previous experience in a rostering, scheduling or similar role Previous experience working within a call centre environment (or an office with plenty of phone calls) Amazing communication skills. Particularly when it comes to being empathetic, clear and concise over the phone The ability to use the technology expected in a corporate office environment (word processing, spreadsheets and databases) A knack for organising, planning, and problem solving all while prioritising your workload Ability to maintain accuracy whilst working in a busy environment and managing competing demands Demonstrated ability to effectively plan and organise the service delivery requirements of a fluctuating client base Ideally you will have previous experience working in a busy contact centre environment however this is not essential For brownie points: Certification in administration or similar Experience working within the aged care industry Work perks: Be part of an organisation who’s shaking up the aged care industry Smash your New Year’s resolutions with a free gym membership Keeping health and wellbeing at the top of mind, take advantage of our Employee Assistance Program Salary packaging Trulyfun,flexible and supportive workenvironment – we walk the talk A chance to be recognised and rewarded Plus,meaningful experiences where you know you are making a positive impact in the localcommunity everyday – from where you’d rather be… Apply Now! Variety is the spice of life - everyone is welcome and everyone matters at Feros Care. We are proud to be an inclusive organisation, embracing all people, regardless of ethnicity, culture, gender, identity, sexual orientation or disability. Feros Care acknowledges the traditional owners of this land, the Aboriginal & Torres Strait Islander People of this Country. We also pay respects to Elders past and present, who strive to build a better and more sustainable future for future generations. When successful, you will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia.
25
AUD
Australia - QLD
Gold Coast
Coolangatta
4225