Are you looking for more than just a job? Do you want a meaningful role where you feel a real sense of purpose every day? YES? Read on!Full Time, 12 Month Fixed Term ContractRewarding role in a fun and dynamic team environmentGreat office location close to shops, cafes and public transport About the RoleWe are on the hunt for our next customer service superstar to join us in delighting our clients! You will be supporting our Regional Assessment team, as well as taking care of the day-to-day administrative functions associated with running our Regional Assessment Service.Some of your key responsibilities will include:Handling a high volume of inbound/outbound phone callsScheduling appointments with our clients and AssessorsMeeting critical deadlines and KPIs associated within a busy contact centre environmentBuilding strong and genuine relationships with our clients over the phoneAccurately capturing and recording key informationUsing multiple industry-specific and MS Office programs About YouYou will be someone who remains calm in times of peak traffic and is able to capture critical information quickly and accurately. You will have a love of working with technology and a strong flair for providing superior customer service.To be successful in this role, you will also have:Previous experience working within a high volume inbound/outbound call environmentExceptional communication skills (written, verbal and listening) with highly developed telephone techniquesHigh level of computer literacy (word processing, spreadsheets and databases)Fine-tuned time management and organisation skills to effectively plan and prioritise workloadAbility to maintain accuracy whilst working in a busy environment and managing competing demandsFor more information about this role and to view the position description, please visit the careers section on our Feros Care website. About Feros CareFeros Care is a multi-award winning not-for-profit organisation offering a range of aged, disability and community care services. What we care most about is helping people live bolder lives. Better connected. More active. More fulfilling.We call it growing bold and for over 30 years, we have been making it real, both for older Australians and those living with disability.We place a strong importance on our culture and strive to create an environment where staff are able to do their best life’s work. We love diversity within our teams, it brings richness in ideas, perspectives. It makes us a better organisation and allows us to achieve more than we could have imagined. Apply Now!We encourage people with disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this job.When successful, you will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia.Position Description - Customer Service Liaison
45000
AUD
Australia - QLD
Gold Coast
Tweed Heads
2485