In-Home Technology Support Officer – Coffs Harbour

Feros Care are currently working on some exciting new projects to assist our senior clients to live their best lives by utilising plug and play style tele-healthcare, smart home and smart device technologies in their own homes.As an In-Home Technology Support Officer, you will be travelling to our valued client’s homes in the Coffs Harbour area and using your digital technology savviness to set-up and troubleshoot the supplied technologies for our clients. You will also utilise your high level of customer service skills, patience and empathy to support our clients to adopt and thrive with their new technology. What You’ll Be DoingUndertaking troubleshooting on client devices and Feros Care supplied devices and equipment, both in person and via phone/emailActively problem solving with clients; resolving incidents as quickly as possible, documenting and escalating as requiredDelivering one-on-one digital training on how to utilise smart technologiesReporting client outcomes, utilising templates and systems as directedReporting and documenting client feedback using Feros Care systemsBeing an ambassador and promoting Feros Care at each opportunitySustaining a 90% satisfaction rating from client feedback What You’ll Need to HaveA recognised qualification or relevant industry experience, in any technical trade or fieldPrior experience in retail or community services, supporting clients to set up and use digital technologySound knowledge of online applications for everyday activities such as banking, shopping etc.Strong interpersonal skills with the ability to build rapport and establish trust with clientsExcellent communication skills including written, verbal and listeningA professional can-do attitude and be well presentedA valid Australian Driver Licence and own reliable vehiclePrevious experience working within the aged and/or community care industry is desirable What We Can OfferBe part of an organisation who’s shaking up the aged care and disability industriesSmash your New Year’s resolutions with a free gym membership Keeping health and wellbeing top of mind, take advantage of our Employee Assistance Program Truly fun, flexible and supportive work environment – we walk the talk A chance to be recognised and rewardedPlus, meaningful experiences where you know you are making a positive impact in the local community every day! Who are we?We’re Feros Care. And what we care most about is helping people live bolder lives. Healthier. Better connected. More active. More fulfilling.We believe that variety is the spice of life – everyone is welcome, and everyone matters at Feros Care. We are proud to be an inclusive organisation, embracing all people, regardless of ethnicity, culture, gender, identity, sexual orientation or disability. Apply Today!Feros Care acknowledges the traditional owners of this land, the Aboriginal & Torres Strait Islander People of this Country. We also pay respects to Elders past and present, who strive to build a better and more sustainable future for future generations.When successful, you will be required to undertake a criminal record check in accordance with legislation and have the right to work in Australia. Position Description 30 AUD Australia - NSW Coffs Harbour & North Coast Coffs Harbour 2450