Logistics and Rostering Services Officer, Coolangatta QLD



About the RoleFeros Care operates a Community Gateway Contact and Referral Centre in Coolangatta QLD. Our internationally award winning service is the super hub that underpins our Case Managers and In-Home Support Workers, whom work remotely to support, care and connect with clients across our geographical footprint.As part of our rostering team, you will play a critical role in ensuring staff are allocated efficiently and effectively in various regions throughout Australia. Each day you will be assisting with unplanned changes to existing rosters, forward planning for future services and preparing schedules that reduce staff travel time between appointments. You will be responsible for building and maintaining client and stakeholder relationships (inbound and outbound).You will act as a central point of contact for remote staff, providing support and assistance in relation to service bookings. All communications are recorded in our central client management system and you will be accessing multiple programs to capture key information which provides essential reporting for our business. This is a full time position on a 12 month fixed term contract with a seven day rotating roster between the hours of 6am and 10pm. Availability and flexibility is required as there may be weekend work. About YouThe successful candidate will be a clear and confident communicator who loves scheduling and planning and has a keen eye for detail. You will be a problem solver, lateral thinker and someone who thrives in an ever changing and fast passed environment.You will possess:Previous experience in a rostering, scheduling or similar roleDemonstrated ability to effectively plan and organise the service delivery requirements of a fluctuating client baseProven time management and organisational skills and an ability to prioritise work tasksRecent experience working in an environment which has competing priorities and deadlinesDemonstrated high level computer literacyIdeally you will have previous experience working in a busy contact centre environment however this is not essentialFor more information about this role and to view the position description, please visit the careers section on our Feros Care website by clicking on the following link: https://www.feroscare.com.au/current-vacancies-new/About Feros CareFeros Care is a multi-award winning not-for-profit organisation offering a range of aged, disability and community care services. What we care most about is helping people live bolder lives. Better connected. More active. More fulfilling.We don’t just want our clients to live. We want them to dream. To get their feet wet and their hands dirty. To laugh, have friends, be happy.We call it growing bold and for over 30 years, we are making it real, both for older Australians and those living with disability.We place a strong importance on our culture and strive to create an environment where staff are able to do their best life’s work.  We love diversity within our teams, it brings richness in ideas, perspectives.  It makes us a better organisation and allows us to achieve more than we could have imagined.We encourage people with disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this job.When successful, you will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia.LARS PD 45000 AUD Australia - QLD Gold Coast Coolangatta 4225