Do you want to work in a challenging and changing environment that brings a sense of achievement in a job well done and the difference we make every day? We are on the hunt for our next superstar to join our operations team and assist us in rostering services that will enable our clients to remain living independently in their homes.About UsFeros Care operates a 24/7 Community Gateway Contact and Referral Centre. Our Internationally Award Winning service is the super hub that underpins our Case Managers and In-Home Support Workers, whom work remotely to support, care and connect with clients across our geographical footprint. Our business providing services to thousands of clients, carers and their families.About the RoleWorking in our rostering team, you will play a critical role in ensuring staff are allocated efficiently and effectively in various regions throughout Australia. Each day, you will be assisting with unplanned changes to existing rosters, forward planning for future services and preparing schedules that reduce staff travel time between appointments. You will be responsible for building and maintaining client and stakeholder relationships (inbound and outbound).You will act as a central point of contact for remote staff, providing support and assistance in relation to service bookings. All communications are recorded in our central client management system and you will be accessing multiple programs to capture key information which provides essential reporting for our business. It is a full time position on a 6 month fixed term contract. 7 day rotating roster between the hours of 6am and 10pm. Availability and flexibility is required, as there is weekend work. About YouYou are a confident communicator who thrives on scheduling and planning.You have recent experience working in a fast paced environmentYou exhibit a keen eye for detail and are able to hit tight deadlinesYou possess strong computer skillsYou are a problem solverYou can apply lateral thinking to logistical tasks and demonstrates strong geographical knowledge. Essential Skills, Experience and QualificationsPrevious experience in a rostering or scheduling rolePrevious experience working in a busy contact centre environmentDemonstrated ability to work effectively in a team environment to effectively plan and organise the service delivery requirements of a fluctuating client baseProven time management and organisational skills and an ability to prioritise work tasksRecent experience working in an environment which is frequently changing, competing priorities and deadlinesDemonstrated high level computer literacyWell-developed communication skills (written, verbal and listening)For more information about this role and to view the position description, please visit the careers section on our Feros Care website by clicking on the following link: https://www.feroscare.com.au/current-vacancies-new/You may be wondering who is Feros Care and why would I want to work there?We are a not-for-profit, people centred organisation that is dedicated to raising the profile of people and supporting them to live their BEST LIFE! We are focused on delivering our customer promise and pride ourselves in our technology and in our staff. As a teaser:Benefits include (but not limited to) salary sacrifice (up to $15,899 per annum), free gym access, and some of the best coffee on the Gold Coast located in our building.We work hard but also love to bring play into our day! So expect to dress up or at least wear a funny hat from time to time.Our office is located in the beachside suburb of Coolangatta, we are literally across the road from the beach.Now if what we have said has excited you and believe you fit the brief we would love to hear from you!At Feros Care, we truly believe that ‘everyone matters’ and actively seek to include, welcome and value the unique contributions of all people. Our culture, our core values and the connection we have with the community is driven by our 700 staff members who represent 28 different cultures including Aboriginal and Torres Strait Islanders. We strive to be a leader and advocate for diversity and inclusion. We harness a culture that embraces individual differences in all its glory.We encourage people with disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this job.The successful applicant will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia.CSL LARS PD
20
AUD
Australia - QLD
Gold Coast
Coolangatta
4225