The Opportunity:A fantastic opportunity has arisen within Feros Care for a Regional Team Coach to join the Contact Centre based in our head office in Coolangatta on a full time basis.Reporting to the Contact Centre manager the roles are responsible for ensuring consistent delivery of highly professional and friendly service at all times to internal customers whilst ensuring efficient and logical scheduling and coordination of staff rosters and resources. You will act as the first point for all escalations and cascading and driving your regions to deliver on timeframes and KPIs are met.About You:You will be forward-thinking, positive, exceptionally motivated and display a high level of personal integrity. You love change, challenges and working in an environment with many competing deadlines and priorities. Your time management, organisational and decision-making abilities are critical together with your ability to work with and communicate effectively with stakeholders of all levels.Essential Criteria:5+ years managing high volume contact centre teamsAbility to thrive in a high change environmentExcellent organisation skills, time management, project prioritisationDemonstrated commitment to continued learningDemonstrated leadership, strong negotiation and conflict resolution skillsProficient understanding of general web-based technologies.Strong analytical and problem-solving skills.Outstanding interpersonal, relationship building skills conducive to team collaborationWell-spoken, articulate and capable in business operations writing and presentationsDesirable Criteria:Experience in aged or community care, insurance, private health, telco, banking or airline industriesExperience in workforce management practices.Managing teams in a high pressured environmentTertiary qualifications in management, health/aged care or similar
70000
AUD
Australia - QLD
Gold Coast
Coolangatta
4225