This role would suit a candidate who is straight out of university with a hunger to learn, supported with a passion for what they do and who is looking for a new challenge in a fast paced environment.Working from our beautiful new beachfront office at Coolangatta, you will provide IT and communications support to a range of onsite, remote and mobile users across Australia and New Zealand. Managing a front line customer-oriented operation with a technical focus, you will be responsible for ensuring SLAs are adhered to and guaranteeing that our 99% satisfaction rate is maintained.About the Role:Work as part of a team that is the central point of contact between the business and the Information Technology Department.Work on the Service Desk queue, ensuring requests are actioned as quickly as possible and SLAs are adhered to.Provisioning and decommissioning of user accounts and hardware.Answer phones and work on service requests for 1st and 2nd level ITC support.Provide exceptional customer service.About You:Qualified in an IT related discipline (minimum Diploma).Proven skills in Level 1 & 2 Support (Desirable)Excellent communication skills and a strong customer service focus to support users with varying levels of technical ability.Proven problem solving skills and attention to detail.Demonstrated knowledge and experience of Microsoft Windows products, Windows 8.1 and Windows 10, Office 365 and cloud platforms.Thorough understanding of Active Directory.This is a full time, 3 year fixed term contract where you will need to be available to work on weekends. For further details please visit www.feroscare.com.au to review the position description.You may be wondering who is Feros Care and why would I want to work there? We are a not-for-profit, people centred organisation that is dedicated to raising the profile of senior people and supporting them to live their BEST LIFE! We are focused on delivering our customer promise and pride ourselves in our technology and in our staff.We have an Information Technology department that truly innovates and leverages new technologyWe have a generous training budget to assist you with further you career goals and aspirationsYou can benefit from salary packaging (up to $15,899 per annum) and free gym accessWe work hard but also love to bring play into our day, so expect to dress up or at least wear a funny hat from time to time.Our office is located in the beachside suburb of Coolangatta, we are literally across the road from the beach!Apply Today!Now if what we have said has excited you and believe you fit the brief we would love to hear from you.At Feros Care, we truly believe that ‘everyone matters’ and actively seek to include, welcome and value the unique contributions of all people. Our culture, our core values and the connection we have with the community is driven by our staff members who represent 28 different cultures including Aboriginal and Torres Strait Islanders. We strive to be a leader and advocate for diversity and inclusion. We harness a culture that embraces individual differences in all its glory.We encourage people with disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this job.Please note that successful applicants are required to complete a criminal history statutory declaration and undergo an Australian Federal Police Check.
50000
AUD
Australia - QLD
Gold Coast
Coolangatta
4225