Technical Support Officer – Ballina, NSW



Feros Care are unlike any aged care or disability services organisation you’ve heard of. We are shaking up the industry and we are not afraid to challenge the status quo around ageing and living with disability!Technology is at the forefront of everything we do and we want our clients and participants to benefit from the world of technology as well! Feros Care are currently working on some exciting projects to assist our senior clients to live their best lives by utilising plug and play style tele-healthcare, smart home and smart device technologies.As a Technical Support Officer, you will be travelling to our valued client’s homes and using your digital technology savviness to set-up and troubleshoot the supplied technologies for our clients. You will also utilise your high level of customer service skills, patience and empathy to support our clients to adopt and thrive with their new technology. What You’ll Be DoingUndertaking troubleshooting on client devices and Feros Care supplied devices and equipment, both in person and via phone/emailActively problem solving with clients; resolving incidents as quickly as possible, documenting and escalating as requiredDelivering one-on-one digital training on how to utilise smart technologiesReporting client outcomes, utilising templates and systems as directedReporting and documenting client feedback using Feros Care systemsBeing an ambassador and promoting Feros Care at each opportunityThis is a casual community based position working Monday to Friday. Expected hours to start are 5-10 per week with potential to grow your hours and work the days that suit you! Our Ideal CandidateA recognised qualification or relevant industry experience, in any technical trade or fieldHigh level attention to detail and problem-solving skillsStrong interpersonal skills with the ability to build rapport and establish trust with clientsExcellent communication skills including written, verbal and listeningA professional can-do attitude and be well presentedA valid Australian Driver Licence and own reliable vehiclePrevious experience working within the aged and/or community care industry is desirableLocated in Ballina and happy to travel the surrounding areas such as Byron Bay, Grafton and Lismore What We Can OfferBe part of an organisation who’s shaking up the aged care and disability industriesSmash your New Year’s resolutions with a free gym membership Keeping health and wellbeing top of mind, take advantage of our Employee Assistance Program Truly fun, flexible and supportive work environment – we walk the talk A chance to be recognised and rewardedPlus, meaningful experiences where you know you are making a positive impact in the local community every day! Who are we?We’re Feros Care. And what we care most about is helping people live bolder lives. Healthier. Better connected. More active. More fulfilling.We believe that variety is the spice of life – everyone is welcome, and everyone matters at Feros Care. We are proud to be an inclusive organisation, embracing all people, regardless of ethnicity, culture, gender, identity, sexual orientation or disability.Apply Today!Feros Care acknowledges and pays respects to the Traditional Custodians of all the lands on which we work.When successful, you will be required to undertake a national police check and provide evidence of your right to work in Australia.Position Description 25 AUD Australia - NSW Lismore & Far North Coast Ballina 2478