Customer Service Liaison (Logistics and Rostering Services)



Are you the best at talking to clients on the phone?  Are your organisational skills legendary? Want to work in an industry where you can continue your administration career but also have a sense of accomplishment? YES? Read on!  What will I be doing as a Customer Service Liaison? You will be supporting our regional assessment team (who work remotely across Australia) by scheduling their client visits in the community each day. You are their ‘back to base’ support and the backbone of the team! You will resolve scheduling issues, take into account both the assessors and clients geographical locations and provide last minute solutions for cancellations or delays.  Working closely with your assessors in an assigned geographical zone Problem solving last minute cancellations or scheduling conflicts Meeting KPIs and deadlines associated within a busy environment Building strong and genuine relationships with our assessors over the phone Capturing and recording information electronically Using multiple industry-specific and Microsoft Office programs  Need to be/have: You are the type of person who remains stress free in in busy times. You can capture critical information quickly and accurately. You are a quick-thinking problem solver who can analyse gaps and fill them! You are a customer service wizz and contribute to a positive and FUN filled team environment who know how to work hard but also have a laugh.  What to bring: Previous experience working within a call centre environment (or an office with plenty of phone calls) The ability to problem solve and forward plan. Previous scheduling or rostering experience is highly desirable Amazing communication skills. Particularly when it comes to being empathetic, clear and concise over the phone The ability to use the technology expected in a corporate office environment (word processing, spreadsheets and databases) A knack for organising, planning and problem solving all while prioritising your workload Ability to maintain accuracy whilst working in a busy environment and managing competing demands  For brownie points: Certification in administration or similar Experience working within the aged care industry Previous rostering or scheduling experience  About Aspire 4 Life: Aspire 4 Life is a leading assessment and case management agency delivering world-class assessment, planning, coordination, restorative and wellbeing services with a wellness and reablement focus. Our mission is to make a difference and provide genuine and valuable care and attention for everyone we work with. What we care most about is encouraging people to live bolder lives. Better connected. More active. More fulfilling. We place a strong importance on our culture and strive to create an environment where staff are able to do their best life’s work.  We love diversity within our teams, it brings richness in ideas, perspectives.  It allows us to achieve more than we could have imagined.  Apply Now! We encourage people with disability, lived experience of disability,Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this job. When successful, you will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia. PD Australia - NSW Lismore & Far North Coast

Customer Service Liaison (Logistics and Rostering Services)

  • Full Time role, Monday - Friday
  • Use your problem solving skills and rise to the challenge
  • Tweed Heads location, just over the border

Are you the best at talking to clients on the phone?  Are your organisational skills legendary? Want to work in an industry where you can continue your administration career but also have a sense of accomplishment? YES? Read on! 

 

What will I be doing as a Customer Service Liaison? 

You will be supporting our regional assessment team (who work remotely across Australia) by scheduling their client visits in the community each day. You are their ‘back to base’ support and the backbone of the team! You will resolve scheduling issues, take into account both the assessors and clients geographical locations and provide last minute solutions for cancellations or delays. 

 

  • Working closely with your assessors in an assigned geographical zone 
  • Problem solving last minute cancellations or scheduling conflicts 
  • Meeting KPIs and deadlines associated within a busy environment 
  • Building strong and genuine relationships with our assessors over the phone 
  • Capturing and recording information electronically 
  • Using multiple industry-specific and Microsoft Office programs 

 

Need to be/have: 

You are the type of person who remains stress free in in busy times. You can capture critical information quickly and accurately. You are a quick-thinking problem solver who can analyse gaps and fill them! You are a customer service wizz and contribute to a positive and FUN filled team environment who know how to work hard but also have a laugh. 

 

What to bring: 

  • Previous experience working within a call centre environment (or an office with plenty of phone calls) 
  • The ability to problem solve and forward plan. Previous scheduling or rostering experience is highly desirable 
  • Amazing communication skills. Particularly when it comes to being empathetic, clear and concise over the phone 
  • The ability to use the technology expected in a corporate office environment (word processing, spreadsheets and databases) 
  • A knack for organising, planning and problem solving all while prioritising your workload 
  • Ability to maintain accuracy whilst working in a busy environment and managing competing demands 

 

For brownie points: 

  • Certification in administration or similar 
  • Experience working within the aged care industry 
  • Previous rostering or scheduling experience 

 

About Aspire 4 Life: 

Aspire 4 Life is a leading assessment and case management agency delivering world-class assessment, planning, coordination, restorative and wellbeing services with a wellness and reablement focus. Our mission is to make a difference and provide genuine and valuable care and attention for everyone we work with. What we care most about is encouraging people to live bolder lives. Better connected. More active. More fulfilling. 

We place a strong importance on our culture and strive to create an environment where staff are able to do their best life’s work.  We love diversity within our teams, it brings richness in ideas, perspectives.  It allows us to achieve more than we could have imagined. 
 

Apply Now! 

We encourage people with disability, lived experience of disability,Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this job. 

When successful, you will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia. 

PD

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact The Team at Aspire4Life on 07 5669 0559, quoting Ref No. 906220.