Fast growing business with a great work culture Fantastic career progression opportunityFull time, 12 month fixed term contract Working from our beautiful beachfront office at Coolangatta, you will provide IT and communications support to a range of onsite, remote and mobile users across Australia. You will be responsible for the day to day operational aspects of user provisioning, decommissioning, asset management, and weekend IT support.This role would ideally suit a recent university graduate with a hunger to start their career in an organisation with lots of opportunity for progression: service desk, in-house infrastructure and security, applications development and project management within IT and many other areas within the business.About the Role:Provisioning and decommissioning of user accounts and hardwareAnswer phones and work on service requests for 1st and 2nd level ITC supportProvide exceptional customer service to support users with varying levels of technical abilityEnter, update and maintain information in the asset management systemWork on the Service Desk queue, ensuring requests are actioned as quickly as possible and SLAs are adhered toWork as part of a team that is the central point of contact between the business and the Information Technology DepartmentAbout You:Minimum Diploma level qualification in ITProven problem solving skills and great attention to detailExcellent communication skills and a strong customer service focusThorough understanding of Active DirectoryDemonstrated knowledge and experience of Microsoft Windows products including Windows 8.1 and 10, Office 365 and cloud platformsAvailable to work weekends as requiredThe Benefits:Competitive SalariesSalary PackagingFlexible Working Conditions17.5% Annual Leave LoadingSubsidised Fitness Club AccessOngoing Education and TrainingWho are Feros Care?We are a multi-award winning not-for-profit organisation offering a range of aged, disability and community care services. What we care most about is helping people live bolder lives. Better connected. More active. More fulfilling.Apply Today!Now if what we have said has excited you, we would love to hear from you! For further details and to view the position description please visit https://www.feroscare.com.au/careers/current-vacancies.We encourage people with disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this job.Please note that successful applicants are required to complete a criminal history statutory declaration and undergo an Australian Federal Police Check.Position Description - Service Desk Analyst
45000
AUD
Australia - QLD
Gold Coast
Coolangatta
4225