Feros Care is seeking a logistics superstar to join our vibrant contact center team on a full time basis as a Customer Service Liaison. We are looking for an individual who thrives in a fast-paced and ever-changing environment and enjoys helping people over the phone. We need an efficient problem solver who has outstanding customer service skills and a great ability to think on their feet. As part of our rostering team, you will play a critical role in ensuring staff are allocated efficiently and effectively in various regions throughout Australia. Each day you will be assisting with unplanned changes to existing rosters, forward planning for future services and preparing schedules that reduce staff travel time between appointments. You will be responsible for building and maintaining client and stakeholder relationships (inbound and outbound). You will act as a central point of contact for remote staff, providing support and assistance in relation to service bookings. All communications are recorded in our central client management system and you will be accessing multiple programs to capture key information which provides essential reporting for our business. You are the type of person who remains stress-free in busy times. You can capture critical information quickly and accurately. You are a customer service whizz and contribute to a positive and FUN-filled team environment who know how to work hard but also have a laugh.You will be someone that is calm and steady during busy periodsExperience in logistics and rostering (ideally in an aged care environment) Previous experience working within the customer service industryWell-developed communication skills (written, verbal and listening) with fanatic telephone techniquesA high level of computer literacy (word processing, spreadsheets and databases)The below is desirable, but not compulsory:Certification in administration or similarThe Benefits:Feros Care offers some fantastic employee benefits, including;Salary Packaging (up to the value of $15,900 per annum) and up to $2650 per annum on meal and entertainment packaging.You can take advantage of discounted gym accessDiscounts on private health insuranceEmployee assistance program access + more!About us We want our team to be made up of people from all walks of life. Feros Care would not be where we are today without the unique make-up of Game Changers, Dream Makers and Vibrant Creators that help us to thrive every day. We actively seek to include, welcome and value the unique contributions of all people. We harness a culture that embraces individual differences in all its glory and values cultural intelligence. Feros Care is committed to achieving a diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds and people with disability. If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact talent@feroscare.com.au. Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work. When successful, you will be required to undertake a national police check and provide evidence of your right to work in Australia. Apply Now! PD
25
AUD
Australia - QLD
Gold Coast
Gold Coast