Customer Service Liaison

We are seeking expression of interests for Customer Service Liaisons to join our dynamic contact center team at Aspire4Life. You will be supporting our regional assessment service assessors (who work remotely across Australia) by taking care of the day-to-day admin tasks that help them run smoothly. You are their ‘back to base’ support and the backbone of the team!Our contact center team comprises both callers who provide over the phone support to the clients. And liaisons, who coordinate and schedule our assessors - the point of contact between the client and the assessor. We are seeking inbound/outbound callers to join our friendly team in Coolangatta. The role: Handling a high volume of inbound/outbound phone callsScheduling and confirming appointments with our clientsMeeting KPIs and deadlines associated within a busy environmentCapturing and recording information electronicallyUsing multiple industry-specific and Microsoft Office programsWe are looking for team members who can remain cool, calm, and collected in a busy environment. You can capture critical information quickly and accurately. You are a customer service wizz with a positive, can-do attitude, who knows how to work hard, but also share a laugh. We need you to have:Previous experience working within a call center environment (or an office with high volume phone calls)Amazing communication skills. Particularly when it comes to being empathetic, clear and concise over the phoneThe ability to use the technology expected in a corporate office environment (word processing, spreadsheets and databases)Ability to maintain accuracy whilst working in a busy environment and managing competing demands - we want you to have strong attention to detailBenefits: Aspire4Life offers some great employee benefits, including access to non-for-profit salary and entertainment packaging, discounted health insurance, EAP, gym passes to applicable gyms + other fantastic employee benefits. Current we have full time and casual opportunities available (on a contract until 30/06/23, with the possibility of renewal based on funding). About us:To hear more about what makes Aspire4Life different, see what some of our friendly team have to say: want our team to be made up of people from all walks of life. Aspire4Life would not be where we are today without the unique make up of Game Changers, Dream Makers and Vibrant Creators that help us to thrive every day. We actively seek to include, welcome and value the unique contributions of all people. We harness a culture that embraces individual differences in all its glory and values cultural intelligence. Aspire4Life is committed to achieving a diverse workforce and encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds and people with disability. If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact acknowledges and pays respect to the Traditional Custodians of this land on which we work.When successful, you will be required to undertake a national police check, and provide evidence of your right to work in Australia. If this sounds like your next exciting opportunity, Apply Now!Position Description 25 AUD Australia - QLD Gold Coast Coolangatta 4225