Do you enjoy talking on the phone? Are you an organisational superstar? Want to work in an industry where you can continue your administration career but also have a sense of accomplishment? We have an exciting opportunity for a Customer Service Liaison to join our dynamic team on a full time basis in logistics and rostering. You will be supporting our regional assessment team (who work remotely across Australia) by scheduling their client visits in the community each day. You will be the point of contact between our assessors and the client, acting as the 'back to base' support for the team. This is a fast paced role that will require you to think on your feet and manage conflicting priorities and scheduling conflicts - whilst always maintaining 10/10 customer service. What will my day look like? Work closely with your aligned geographical region - building positive relationships with the assessorsProblem solve and troubleshoot last minute cancellations and scheduling conflictsRespond to a high volume of inbound and outbound phone calls in a friendly and patient manner Schedule and confirm appointments with the clients, ensuring rosters are logistically efficient and effective Capture and record critical information quickly and accurately whilst always maintaining integrity We are looking for someone who can remain cool, calm, and collected in a busy environment. You are a customer service wizz and a quick thinker with a positive can-do attitude, who enjoys working towards and exceeding deadlines. We need you to have:Previous experience working within a call center environment (or an office with high volume phone calls)Previous rostering/scheduling experienceAmazing communication skills. Particularly when it comes to being empathetic, clear and concise over the phoneThe ability to use the technology expected in a corporate office environment (word processing, spreadsheets and databases)Ability to maintain accuracy whilst working in a busy environment and managing competing demands - we want you to have strong attention to detailExperience working within the aged care industry (highly desirable)This a full time position working Monday - Friday, on a fixed term contract until the 30/06/2022 (with the possibility of renewal). About usWe want our team to be made up of people from all walks of life. Aspire4Life would not be where we are today without the unique make up of Game Changers, Dream Makers and Vibrant Creators that help us to thrive every day. We actively seek to include, welcome and value the unique contributions of all people. We harness a culture that embraces individual differences in all its glory and values cultural intelligence. Aspire4Life is committed to achieving a diverse workforce and encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds and people with disability. If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact talent@aspire4life.com.au.Aspire4Life acknowledges and pays respect to the Traditional Custodians of this land on which we work.When successful, you will be required to undertake a national police check and provide evidence of your right to work in Australia. Position Description
25
AUD
Australia - QLD
Gold Coast
Coolangatta
4225