Customer Service Liaison



Do you enjoy talking on the phone?  Are your organisational skills legendary? Want to work in an industry where you can continue your administration career but also have a sense of purpose and accomplishment? We are seeking expression of interests for customer service superstars to join our contact center team, based by the beach in Coolangatta. Provide exceptional customer service in a forward-thinking, non-traditional organisation that is shaking up the aged and disability care industries.Are you someone who thrives in a dynamic, fast paced environment and enjoys helping clients over the phone. We need an efficient problem solver who has exceptional customer service and communication skills to provide a friendly, empathetic and positive experience to our clients. Our team is made up of callers, who provide over the phone support to the clients. And logistics personnel, and who roster and coordinate services.This role will be offered on a fixed term contract (with the possibility of extension based on funding). What will you be doing?Handling high volume of inbound callsBooking services and actioning variations to pre-existing servicesAdministratively assisting staff in the fieldUpdating client informationMeeting critical deadlines and KPIs associated within a busy contact centre environment About you:Customer-focused Enjoy solving problems with a high attention to detailCalm and steady and works well under pressure Previous experience working within a contact or call centreStrong communication skills (written, verbal and listening) with highly developed telephone etiquetteA team player with experience in a fast-paced team environmentYou will have a high level of computer literacy (word processing, spreadsheets and databases)The below is desirable, but not compulsory:Certification in administration or similarExperience working within the aged care industryThe Benefits:Feros Care offers some fantastic employee benefits, including;Salary Packaging (up to the value of $15,900 per annum) and up to $2650 per annum on meal and entertainment packaging.You can take advantage of discounted gym accessDiscounts on private health insuranceEAP access + more!About us We want our team to be made up of people from all walks of life. Feros Care would not be where we are today without the unique make-up of Game Changers, Dream Makers and Vibrant Creators that help us to thrive every day. We actively seek to include, welcome and value the unique contributions of all people. We harness a culture that embraces individual differences in all its glory and values cultural intelligence. Feros Care is committed to achieving a diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds and people with disability. If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact talent@feroscare.com.au. Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work. When successful, you will be required to undertake a national police check and provide evidence of your right to work in Australia. Apply now!Position Description 25 AUD Australia - QLD Gold Coast Coolangatta 4225