Service Area Manager



We are looking for a Service Area Manager to join us and provide exemplary leadership, supervision, support and mentoring to the Townsville regional Local Area Coordinator mobile teams, ensuring the delivery of participant-driven planning and coordination services within the NDIS and in accordance with Feros Care’s service philosophy, funding requirements, applicable legislative obligations and quality frameworks and to ensure effective community capacity building activities are provided to people with a disability, their families and the broader community.Have a look at who we are!https://www.youtube.com/watch?v=I82se7BFKMMWhat we can do for you:  Extensive training, development, and career opportunitiesSalary Packaging (up to $15,899 per annum), plus Entertainment and Meal packaging (up to $2500 per annum)Discounted gym access to applicable gymsAccess to Nutrition, Financial Coaching, and Legal and Wellbeing Counselling via our Employee Assistance ProgramComprehensive four-week New Starter Program delivered virtuallyFlexible working arrangementsCompany Paid Parental LeaveWhat will I be responsible for? Managing the day-to-day operations of the allocated LAC teams and provide advisory decision-making support and assisted problem-solving support as required.Manage the LAC office to ensure participants and the broader community can access information and enquire about the NDIS, LAC and supports.Ensure a readily available and appropriately skilled LAC workforce of committed, enthusiastic staff passionate about assisting people living with a disability to live their best life and achieve their goalsProvide backfill support to the LAC teams as required to meet business operational needsBuild a strong understanding of individual members, their talent, their aspirations, and goals to ensure staff can do their ‘Best Life’s Work’ at Feros CareLead by example, as appositive role modelLive with the Feros values, invigorating our workplace as a positive energetic, welcoming, and supportive cultureYou will also be part of a comprehensive Leadership development program and a management buddying programAbout you Demonstrated experience in managing large teams across a regional footprintAdaptable to change and resilient in a fast paced and ever-changing environment Passion for people management and experience in growing a self-sufficient workforce with high energy, enthusiasm, and commitment to excellence.Committed to supporting others and sharing knowledge in a team environment  Demonstrated experience and a high level of understanding of the Disability sectorAbility to think and act at a strategic level and successfully drive and implement changeConfident and everyday user of technology and the internet Current unrestricted drivers’ licenceAbility to travel interstate and stay away from home at least two nights every month if necessaryRelevant tertiary qualifications in disability, human services, allied health, children’s services, community or similarThis is a Fixed-Term Contract until June 2023 with opportunity for extensionAbout our culture As a not-for-profit, you can rest assured knowing that we’re always giving right back to those who need it most.  We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from Cultural and Linguistically Diverse Backgrounds, and people with disability.  We’re also highly invested in the safety of our team members, everything from COVID safe practices through to SOS messaging, to support our mobile workforce.  If you would like to discuss accessibility requirements, preferred communication methods or other possibilities please contact talent@feroscare.com.au. If the above sounds like you, we can’t wait to hear from you! A full copy of the Position Description including Selection Criteria can be found on our website.Position Description 115000 AUD Australia - QLD Townsville & Northern QLD Townsville 4810